FREQUENTLY ASKED QUESTIONS

We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.

Our products are shipped in temperature controlled refigerator containers (reefer containers). They are shipped in 18°C temperatures. This ensures the freshness and quality upon arrival.

We do ship timely, unless otherwise. In the event of a major delay (more than 21 days) a mutual compensation shall be agreed upon with the buyer.

We provide the following shipping documents:
3 copies OCEAN BILL OF LADING MARKED “FREIGHT PREPAID” AND CLEAN ON BOARD
3 copies MASTER BILL OF LADING
3 copies CERTIFICATE OF ORIGIN
2 copies HEALTH & PHYTOSANITARY CERTIFICATE
2 copies INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS)
3 copies COMMERCIAL INVOICE
3 copies PACKING LIST
3 copies INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE
2 copies NON-WOOD PACKING CERTIFICATE

We provide insurance coverage for every shipment. The insurance shall not be more than 110% of the total value of the order.

Yes, each payment has an ID and record in our database. We provide payment receipts and keep records for each payment.

All payments must be paid following instructions on the Payment Instructions.
T/T payments shall be received by PERDIX account or an authorized account by PERDIX.
We guarantee every payment sent to us directly, this guarantee is sealed with a payment record and receipt.
Escrow payments shall be guaranteed by the escrow company.

This depends on the payment type. Bank transfers take an average of 5-7 business days.
Escrow payments are instant after confirmation from the Escrow Company.

1. Buyer requests a quote from us.
2. An official price quote is sent to the buyer.
3. Buyer accepts quote and trade terms, sends a purchase order (PO).
4. We will accept the purchase order send a contract / Proforma Invoice and payment instructions (PI) to the buyer.
5. Buyer makes payment as instructed.
6. We confirm payment and issue a payment receipt.
7. Packing starts
8. Goods are inspected and shipped.
9. Buyer receives shipping documents.
10. Buyer receives goods and sends a confirmation to us.

We do offer discounts and bonuses to customers with huge orders.
Our sales team will notify you, if you quality for such bonuses / discounts.

We strongly supports the humane treatment of animals. Our company maintains a strict animal welfare program that utilizes guidelines established by the National Chicken Council. The goal of our program is to avoid unnecessary suffering, prevent destructive behavior, provide proper nutrition and implement health programs through grow out and processing. These guidelines ensure that birds raised are taken care of with the highest standards starting at hatch. Humane treatment is practiced during the processing of the bird as well.

No. Our chickens do not receive growth hormones or steroids in any way. In fact, the use of hormones has been illegal in poultry since 1952.

Our nutritionists develop a wholesome mixture of corn, wheat and soybean meal that are used as our main ingredients in our feed formulas. Ingredients for our feed are selected to provide a balanced diet and promote overall animal health.

Our flocks are raised in large poultry barns that protect them from environmental extremes and migratory birds which can transmit disease. These barns allow for our farmers to regulate their air flow and ensure they are receiving adequate food and water. Though they are not considered free range, which would allow them to roam freely outside, they are given plenty of space to move freely inside of the barn. Many barns are up to 600 ft long which is equivalent to the length of two football fields.

Some of our products do contain allergens, for example the two dinner sausages we make with cheese contain milk. All al Sadia products are gluten free contain no MSG, nitrates or nitrites and are made from 100% all natural ingredients.

We meet all requirements for the USDA “all natural” definition and holds our products to an even higher nutritional standard to ensure we are delivering a product that is not only delicious, but healthy.
“All natural”, as defined by the USDA is a product that is made without chemicals, food additives or refined ingredients and is minimally processed. There are no artificial colors, flavorings, preservatives, additives, fillers or by-products in these products. These products have been processed with non-synthetic or non-chemical methods.

The code date location varies depending on the product.
Frozen chicken: code date is printed on the box and back label of each product.
The code date on the package is the last day that you should consume that Particular product.
But, once a product is open, the full contents of the package should be kept airtight in the refrigerator and consumed within 3 days, even if the code date on the package is later.
Product can be frozen for up to 3 months as long as it is placed in the freezer prior to the code date on the package. Once thawed, product should be used within 3 days.